Avoiding a fire: Why your company needs a crisis communication plan
The phrase “if you’re five minutes early, you’re already 10 minutes late” holds true in any crisis communication situation your company may face.
crisis communication
Tempering your response
Yes, your response in a crisis is important, but it’s not just about what you say. It’s about how balanced your response is. How you cushion your words – your inflection, your vehicle of delivery, your expressions – tells an equally important story. It’s crucial to know how…
Working ‘together’ while working apart is our new mantra
This column originally ran in the Memphis Busines Journal. You can read it on their site by clicking this link. The “new normal” of this pandemic is our global reality for the foreseeable future ‒ as part of the human race, as individuals, as families and as professionals.…
Navigating a crisis mandates grace and emotional intelligence
An opening acknowledgment: If you’re reading this blog post as it’s posted, we are in the midst of navigating a pandemic. Operations are changing, and methods to alleviate the risk of further spreading COVID-19 are evolving. We acknowledge that the recommendations included below may be challenging or even…
Your actions are the core of your public relations
An opening acknowledgment: If you’re reading this blog post as it’s posted, we are in the midst of navigating a pandemic. Operations are changing, and methods to alleviate the risk of further spreading COVID-19 are evolving. We acknowledge that the recommendations included below may be challenging or even…
During a crisis, segmented communication is critical
An opening acknowledgment: If you’re reading this blog post as it’s posted, we are in the midst of navigating a pandemic. Operations are changing, and methods to alleviate the risk of further spreading COVID-19 are evolving. We acknowledge that the recommendations included below may be challenging or even…
When tragedy strikes
Smart businesses work diligently to prepare for avoidable crises. Action steps and communication plans fill pages of corporate emergency management plans. Signs are hung, memos are sent, and drills are run. But, there are rare tragedies that befall a business that cannot be prevented or even prepared for…
Your Statement Seriously Needs Some Seasoning
I am always interested in learning about the new words that have been officially added to the dictionary each year, although many times I’m left wondering how on earth they could have reached the conclusion to add such silly expressions. Additionally, every year us PR folk can expect…
Three PR-Real World Parallels You’ve Probably Never Thought Of
PR is on my brain almost all the time, even when I’m not at work. I think about applying aspects of PR planning to different situations in my personal life (see my post about my holiday family PR plan), and I think about different scenarios and symbols that…
Just Stop… Stop the Lying.
Toronto Mayor Rob Ford got himself into hot water in November when he denied, denied, denied, then finally admitted that he was in fact using crack-cocaine in a publicly released video that showed him using drugs. I don’t need to go into the details of the story –…