Business

Is ROI king?

If you’re studying French, the answer to this post title is a simple “yes.” But if you work in PR, the answer is a little fuzzier. Creating success is critical, but making a measurable financial return your benchmarking metric can be a major mistake. When you partner with…

Back to school, back to basics: customer service

Public relations and customer service are often viewed as separate parts of a business, but in reality, they’re two sides of the same coin. PR professionals shape and protect a company’s public image, while customer service representatives focus on providing support that keeps customers happy. See the connection?…

4 ways a blog can benefit your business

Need assistance determining if a blog is right for your business? Interested in learning more about how a blog can be beneficial to your brand? Your friends here at Obsidian are here to help you navigate the ever-changing digital waters.