From The Rock

Brands doing it right in times of crisis

By | April 13, 2020

I’m 33 years old. I guess you’d call me an “old millennial.” And as we deal with the COVID-19 pandemic, it makes me realize I’ve already seen quite a few large-scale crises by now. I was a freshman in high school on Sept. 11, 2001. I was a freshman in... Read More »

Sharing the wealth: when working from home isn’t new

By | March 30, 2020

In 2013, shortly after my husband and I got married, we moved from Tennessee to Louisiana so he could pursue a new job opportunity. I vividly remember calling my boss to resign, and she said “You’ll have your phone and the internet, right? Would you want to work remotely?” It... Read More »

The baby in the king cake: finding your unique proposition

By | February 19, 2020

A few weeks ago, my husband, our two daughters and I cut into a king cake. We found a pink baby and learned — (not really a) SURPRISE! — we’re having a third baby girl. Learning our new baby’s gender with a king cake during the Mardi Gras season was... Read More »

Preventing bad reviews through customer service training – after all, the best defense is a strong offense!

By | November 06, 2019

“If I could leave no stars I would!…I’ll be sure to tell all my family and friends about his rude [expletive] customer service…” The above review (edited, of course) is real. It belongs to a family-owned restaurant that has been popular with MY family for years. And I can’t believe... Read More »

Marathons are not for meetings

By | July 31, 2019

Recently, I traveled to Memphis to meet up with our Obsidian team and to see a few clients. But I made a huge mistake. Between traveling and scheduled meetings, I literally only had nine and a half hours of time in my week to actually get things done. Let’s just... Read More »

Think you don’t need PR or advertising? Think again.

By | June 13, 2019

Earlier this week, I went to a lunch event with a group of young professionals. As part of the event, we heard from a business owner who took a leap of faith to start his business almost 30 years ago. He talked to us about the risks, the benefits and... Read More »

Three things to consider before merging

By | June 05, 2019

Teamwork. Collaboration. Stronger together. Join forces. Streamline. Efficiency. These words might sound great, but if you’re using them to describe a merger or acquisition, they may sound like “corporate speak” to anyone who isn’t on the inside. No one wants their promising merger to flop because of poor public reception,... Read More »

Three easy ways to boost employee morale

By | June 27, 2018

It’s a candidate’s market out there. This year, statistics show that 42 percent of employers worry they won’t be able to find the talent they need, and 86 percent of the most qualified candidates for a given job are already employed and not actively seeking a new position. So how... Read More »

Learning to live as a Type A person in a chaotic life

By | May 23, 2018

Earlier this week, I lost it. I was in my millionth war with my 2-year-old about getting ready in the morning. It goes something like this. Me: “Let’s get dressed.” Her: “I want to wear the bumblebee. NO. I don’t want the bumblebee. I want the star dress.” Me: “The... Read More »

It’s worth a little operational discomfort

By | March 21, 2018

When people ask about my daughter, I tell them she’s a hot mess. She’s only 2, but a few weeks ago in church, she clapped after a baptism and said “YAY! WE’RE DONE!” She used her outside voice to ask where Nonna and Aunt Bekah were. (They live out of... Read More »