From The Rock

Tips on creating a five-star client experience

By | December 05, 2018

If I have one indulgence, it’s eating out. I tease my parents that I have that proclivity because we ate big family meals every single meal growing up with only an occasional pizza or burger indulgence at a restaurant in town. I was restaurant-starved! Honestly, it’s probably because I’m a... Read More »

Creating a work sanctuary

By | August 29, 2018

I adore the word sanctuary or maybe it’s just the thought of what it represents. It makes me feel warm and safe and cared for. I believe a certain kind of freedom lives in that idea – not all that different from the kind of liberty that takes up residence... Read More »

Whose job is it anyway?

By | May 30, 2018

We’ve all been there. Whether in a supermarket, hotel, airline ticket desk, restaurant or on a company helpline, we as customers experience countless opportunities every day for good service. Yes, good service. There are so many ways for a company to meet expectations or even – gasp! – exceed them.... Read More »

A year of stranger, better things

By | January 17, 2018

Yeah, I’m a little late to the party. In fact, I think I’m even late for the after-after-party. The Netflix juggernaut Stranger Things debuted in summer 2016, which means we’re almost a year and a half to the day from that premiere. For that long, I have sat on the... Read More »

Obsidian Public Relations – Where stories take flight (1 minute video)

By | February 18, 2016

Top 10 Things I Love About Our Team

By | February 08, 2016

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Obsidian PR Turns 10: Retrospective from Owner Courtney Ellett

By | February 01, 2016

When asked about the early days of Obsidian, I always come back with the same response – I started at home with two clients and a laptop. Sure, that is an accurate account of our founding and one I’ll continue to use when asked. But as we celebrate our 10-year... Read More »

Avoid these résumé sins

By | October 23, 2013

PR agency owners and hiring managers get a healthy amount of résumés each month. I probably receive at least 20. Long ago, I promised myself (when I was the eager beaver sending out that résumé in hopes of a reply) that I would read each and every one that came... Read More »

Fighting over the Brussels Sprouts

By | October 08, 2013

roasted-brussels-sprouts

Last Thanksgiving, which is by far my favorite meal of the year, my mom passed around Brussels sprouts to the family. Quietly alarmed by this newcomer to our holiday table, I immediately said “no” like a picky child – I just don’t like Brussels sprouts. I was then shamed into... Read More »

Beware the scare (tactics, that is)

By | September 17, 2013

My 13-year-old called me around 4 p.m. awhile back in absolute hysterics. She was crying so furiously that I couldn’t understand her. My heart sank, and the worst possible things were flooding my mind. After my brain started working again, I asked her to slow down (PLEASE!) and tell me... Read More »